1. Overview

At FlashbackFrames, we strive for 100 % customer satisfaction. This policy explains when and how you can obtain a refund for our DVD-to-USB conversion service.

2. Cancellation Before Pickup

• Full refund (minus any payment gateway fees) if you cancel at least 12 hours before your scheduled pick-up slot.
• To cancel: WhatsApp or call us at +91-88262 14661 or email support@flashbackframes.in with your Order ID.

3. Unreadable or Damaged Discs

• If a disc fails to read during conversion, we will:
  • Return the original disc unconverted.
  • Refund 75%  amount for each unreadable disc (pro-rated from the event fee).
• If all discs in an event are unreadable, we refund the full 75% amount fee.
• No additional charges apply for partially unreadable events; we refund only for the unreadable portion.

4. Copyright or Non-Personal Content

• We convert only private, family-event recordings.
• If we find commercial or copyrighted content on a disc, we will:
  • Return the disc immediately, unconverted.
  • Refund the 75% attributable to that event.

5. Service Completion & “No-Fault” Returns

• Once your USB and original discs are delivered and you have confirmed the files, the conversion service is considered complete.
• We do not offer refunds for:
  • Discs that successfully convert even if you change your mind.
  • Quality issues arising from original footage (e.g., low resolution, camera shake).
  • Late delivery due to courier delays beyond our control.

6. How to Request a Refund

1. Contact us within 7 days of delivery via WhatsApp, phone, or email.
2. Provide your Order ID and reason for the request.
3. We will confirm eligibility within 1 business day.
4. Approved refunds are processed within 7 business days to your original payment method.

7. Partial-Event Changes

• No refunds are available once conversion has started.

8. Faulty USB Sticks

• If the USB we supply is defective, we will replace it at no charge. No refund will be issued for USB defects—only replacement.

9. Refund Processing

• Razorpay / UPI payments: credited back to the same account.
• Refund timing depends on your bank or payment provider’s processing cycle.

10. Contact & Support

Have questions or need help?

• WhatsApp / Phone: +91-88262 14661 (Mon–Sat 9 am–7 pm)
• Email: support@flashbackframes.in

We’re here to make sure your memories are safely converted—and that you feel fully taken care of every step of the way.